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GIB Corporate Banking Demo - Complete Flow Guide

End-to-End Demo Preparation & Execution Plan

Demo Overview

Total Duration: 50-60 minutes
Audience: GIB staff first, then corporate clients
Structure: Story-driven journey following realistic business scenario

PREPARATION PHASE (Complete 1 Week Before)

Demo Story Setup

Company Profile: "Gibraltar Maritime Services Ltd"

  • Business Type: Shipping & Logistics
  • Structure: Parent company with 3 operational divisions (linked entities)
  • Banking Needs: Multi-entity cash management with strict approval controls

CIF Structure to Create (Bank/Data Team Task)

Main Corporate CIF: GMS-PARENT (Gibraltar Maritime Services Ltd - Parent Company)

  • Created in: Dynamics CRM
  • Purpose: Group consolidation and high-level oversight
  • Accounts in Mambu:
    • Group Current Account: £200,000
    • Group Reserve Account: £100,000
  • Transaction Volume: Low frequency, strategic transactions

CIF 1: GMS-MAIN (Main Operations Entity)

  • Created in: Dynamics CRM
  • Purpose: Daily operational payments
  • Accounts in Mambu:
    • Current Account: £75,000
    • Petty Cash Account: £5,000
  • Transaction Volume: High frequency, medium value

CIF 2: GMS-TREASURY (Treasury & Finance Entity)

  • Created in: Dynamics CRM
  • Purpose: Large supplier payments, investments
  • Accounts in Mambu:
    • Treasury Current Account: £500,000
    • Investment Account: £250,000
    • FX Trading Account: £100,000
  • Transaction Volume: Low frequency, high value

CIF 3: GMS-PAYROLL (Staff & Benefits Entity)

  • Created in: Dynamics CRM
  • Purpose: Salary and benefit payments
  • Accounts in Mambu:
    • Payroll Account: £50,000
    • Benefits Account: £15,000
  • Transaction Volume: Scheduled bulk payments

Linked Entity Structure: All CIFs (GMS-PARENT, GMS-MAIN, GMS-TREASURY, GMS-PAYROLL) are linked under the Gibraltar Maritime Services Ltd corporate umbrella in CRM

Demo Users to Configure

Admin User

Name: Maria Santos
Role: Corporate Banking Administrator
Email: m.santos@gibmaritime.gi
Access: Full admin rights across all CIFs

User 1 - Multi-Role Finance Manager

Name: Robert Clarke
Role: Group Finance Manager
GMS-PARENT: Poster (Group accounts) CIF 1 (Main Ops): Approver (all accounts)
CIF 2 (Treasury): Poster (Treasury Current & Investment accounts only)
CIF 3 (Payroll): Inquirer (view-only access to all accounts)
Daily Limits: Parent CIF: £50,000, CIF 1: £25,000, CIF 2: £100,000

User 2 - Operations Director

Name: Jennifer Mitchell
Role: Operations Director
GMS-PARENT: Inquirer (view-only all accounts) CIF 1 (Main Ops): Poster (Current Account only)
CIF 2 (Treasury): Inquirer (view-only all accounts)
CIF 3 (Payroll): Approver (all accounts)
Daily Limits: CIF 1: £15,000, CIF 3: Unlimited

User 3 - Senior Approver

Name: David Thompson
Role: Managing Director
GMS-PARENT: Approver (all accounts) CIF 1 (Main Ops): Approver (all accounts)
CIF 2 (Treasury): Approver (all accounts)
CIF 3 (Payroll): Approver (all accounts)
Daily Limits: All CIFs: Unlimited

Approval Structure Design

Approval Groups

Group A: "Standard Approvers"

  • Members: Jennifer Mitchell
  • Authority: £1-£15,000

Group B: "Senior Approvers"

  • Members: Robert Clarke, David Thompson
  • Authority: £15,001-£50,000

Group C: "Executive Approvers"

  • Members: David Thompson only
  • Authority: £50,001+

Approval Rules Matrix

Rule 1: Domestic Payments £1,000-£15,000

  • 1 approval from Group A

Rule 2: Domestic Payments £15,001-£50,000

  • 1 approval from Group A + 1 approval from Group B

Rule 3: Domestic Payments £50,001+

  • 1 approval from Group B + 1 approval from Group C

Rule 4: International Payments (any amount)

  • 1 approval from Group B + 1 approval from Group C

Rule 5: Bulk Payments (domestic)

  • 1 approval from Group A (if total ≤£50,000)
  • 1 approval from Group B + 1 approval from Group C (if total >£50,000)

Rule 6: Bulk Payments (international)

  • 2 approvals from Group C (regardless of amount)

DEMO EXECUTION FLOW

Phase 1: Corporate Setup Journey (20 minutes)

Part A: Back Office Corporate Creation (5 minutes)

Narrative: "Let me show you how we onboard a new corporate client..."

  1. Login to VeriChannel Back Office (bank staff view)
  2. Corporate Entity Setup:
    • Create "Gibraltar Maritime Services Ltd"
    • Link to core system entity
    • Configure basic corporate details
    • Training Point: Explain integration with core banking system
  3. Admin User Creation:
    • Set up Maria Santos as corporate admin
    • Link to CIF structure (linked entities from CRM)
    • Training Point: One admin per corporate entity initially

Part B: Admin Portal - User Management (10 minutes)

Narrative: "Now Maria can manage her company's banking users independently..."

  1. Login as Maria Santos (admin view)
  2. Dashboard Overview:
    • Show admin module navigation
    • Explain self-service capabilities
    • Training Point: Bank reduces operational overhead
  3. User Setup Process:
    • Create Robert Clarke step-by-step
    • Show CIF Assignment: Select GMS-PARENT, GMS-MAIN, GMS-TREASURY, GMS-PAYROLL (linked entities)
    • Demonstrate Role Configuration:
      • GMS-PARENT: Set as Poster
      • CIF 1: Set as Approver (not level-specific)
      • CIF 2: Set as Poster
      • CIF 3: Set as Inquirer
    • Account Access Setup:
      • Retrieve accounts from each CIF (multiple accounts per CIF)
      • Grant selective account access (e.g., Treasury Current & Investment only)
      • Set transaction limits per CIF
    • Transaction Rights:
      • Enable group transfers for Parent CIF
      • Enable Faster Payments, CHAPS for CIF 1
      • Enable SWIFT, SEPA for CIF 2
      • Enable bulk payments for CIF 3
  4. Quick User Creation: Create Jennifer Mitchell and David Thompson
    • Training Point: Bulk user import capability (future enhancement)

Part C: Role-Based Dashboard Demo (5 minutes)

Narrative: "Let's see how the system adapts to different user roles..."

  1. Login as Robert Clarke
  2. CIF Switching Demonstration:
    • Show CIF dropdown selector (linked entities)
    • Switch to GMS-PARENT (Parent Company) - Poster View:
      • Group-level payment options
      • Inter-entity transfer capabilities
      • Individual account balances (Group Current & Group Reserve shown separately)
    • Switch to CIF 1 (Main Ops) - Approver View:
      • Pending approvals section visible
      • Limited payment options
      • Individual account balances (Current Account & Petty Cash Account shown separately)
    • Switch to CIF 2 (Treasury) - Poster View:
      • Full payment menu available
      • High-value payment options
      • Individual account access (Treasury Current, Investment, FX Trading accounts shown separately)
    • Switch to CIF 3 (Payroll) - Inquirer View:
      • View-only dashboard
      • No payment buttons
      • Individual account balances for payroll accounts
    • Training Point: Single login, multiple roles across linked entities including parent company

Phase 2: Approval Configuration (8 minutes)

Part A: Approval Groups Setup (4 minutes)

Narrative: "Now let's configure the approval structure..."

  1. Return to Admin Portal (Maria Santos)
  2. Approval Groups Creation:
    • Create Group A: "Standard Approvers"
    • Add Jennifer Mitchell
    • Set authority limits: £1-£15,000
    • Create Group B: "Senior Approvers"
    • Add Robert Clarke and David Thompson
    • Set authority limits: £15,001-£50,000
    • Create Group C: "Executive Approvers"
    • Add David Thompson only
    • Set authority limits: £50,001+
    • Training Point: Flexible group structures support various corporate hierarchies

Part B: Approval Rules Configuration (4 minutes)

  1. Rules Engine Setup:
    • Create Rule 1: Domestic £1K-£15K (1 approval from Group A)
    • Create Rule 2: Domestic £15K-£50K (Group A + Group B)
    • Create Rule 3: Domestic £50K+ (Group B + Group C)
    • Create Rule 4: International any amount (Group B + Group C)
    • Create Rule 5 & 6: Bulk payment rules
    • Training Point: Rules can be CIF-specific and transaction-type specific

Phase 3: Payment Journey with Approvals (12 minutes)

Part A: Standard Payment Flow (8 minutes)

Narrative: "Let's process a £25,000 supplier payment that requires dual approval..."

  1. Payment Initiation (Jennifer Mitchell as Poster)
    • Login to CIF 1 (Main Operations)
    • Select Current Account (from multiple available accounts)
    • Navigate to Make Payment
    • Create CHAPS payment:
      • Beneficiary: "Gibraltar Ship Supplies Ltd"
      • Amount: £25,000
      • Reference: "Invoice GMS-2024-001"
    • Show payment warning (first payment to beneficiary)
    • Submit payment
    • System Response: "Payment requires 2 approvals (Rule 2 applied)"
  2. First Level Approval (Jennifer Mitchell - Group A)
    • Show pending approvals dashboard
    • Open payment for review
    • Display payment details
    • Add approval comment: "Verified against purchase order"
    • Approve payment
    • System Response: "Approved. Awaiting 1 more approval"
  3. Second Level Approval (Robert Clarke - Group B)
    • Login and navigate to pending approvals
    • Review payment and previous approval
    • Check account balance sufficiency
    • Add comment: "Budget approved, proceed"
    • Provide final approval
    • System Response: "Payment approved and executed immediately"
  4. Payment Execution Verification
    • Show payment status: "Executed"
    • Display updated account balance (instant debit)
    • Show complete audit trail
    • Training Point: Single payments execute immediately after final approval - no queuing delays

Part B: Exception Handling Demo (4 minutes)

Narrative: "Let's see what happens when someone tries to exceed their limits..."

  1. Limit Exceeded Scenario
    • Login as Jennifer Mitchell
    • Attempt £20,000 payment (exceeds her £15,000 limit)
    • System Response: "Amount exceeds daily limit. Contact administrator"
    • Training Point: System enforces all configured controls
  2. Insufficient Approval Authority
    • Show payment requiring Group C approval
    • Attempt approval with Group A/B user
    • System Response: "Insufficient approval authority"
    • Training Point: Prevents unauthorised approvals

Phase 4: Bulk Payments Demonstration (10 minutes)

Part A: Domestic Bulk Payment (5 minutes)

Narrative: "Now let's process monthly supplier payments in bulk..."

  1. Bulk Payment Setup (Robert Clarke)
    • Login to CIF 1 (Main Operations)
    • Navigate to Bulk Payments
    • Prepare CSV File (have ready):
     Beneficiary,Sort Code,Account,Amount,Reference
     Port Authority Gibraltar,12-34-56,12345678,5500.00,Port Fees March
     Maritime Insurance Ltd,23-45-67,23456789,3200.00,Fleet Insurance
     Fuel Suppliers Ltd,34-56-78,34567890,8750.00,Fuel Invoice F-2024-89
     Ship Maintenance Co,45-67-89,45678901,6800.00,Maintenance Contract
  • Upload file
  • System Processing:
    • File validation
    • Beneficiary verification (show CoP checks)
    • Total calculation: £24,250
    • Rule Application: Bulk Rule 5 (requires Group A approval)
  1. Bulk Payment Approval
    • Login as Jennifer Mitchell
    • Review bulk payment summary
    • Show individual payment breakdown
    • Verify total against budget
    • Approve bulk payment
    • Training Point: Single approval for entire batch

Part B: International Bulk Payment (5 minutes)

Narrative: "For international payments, we have enhanced security..."

  1. International Bulk Setup (Robert Clarke)
    • Prepare International CSV (have ready):
     Beneficiary,IBAN,Amount,Currency,Reference
     European Shipping SA,ES9121000418450200051332,12500.00,EUR,Charter Agreement
     German Port Services,DE89370400440532013000,8750.00,EUR,Port Services
  • Upload international file
  • System Processing:
    • IBAN validation
    • Currency conversion display
    • Total: €21,250 (approximately £18,500)
    • Rule Application: Bulk Rule 6 (requires 2 Group C approvals)
  1. Dual Approval Process
    • First Approval: David Thompson
      • Review international compliance
      • Check foreign exchange implications
      • Approve with comment
    • Second Approval: (Demo alternative: show would require second Group C member)
    • Training Point: Enhanced controls for international transactions

PRE-DEMO TESTING CHECKLIST

Technical Validation (Complete 3 days before)

  • All user accounts created and credentials tested
  • CIF access correctly configured and verified
  • Account balances set and confirmed
  • All approval rules tested with various amounts
  • Bulk payment CSV files validated and uploaded successfully
  • Payment schemes (Faster, CHAPS, SEPA, SWIFT) tested
  • CoP integration working for domestic beneficiaries
  • Role switching on dashboard functioning correctly
  • Audit trails capturing all required information

Demo Environment Setup (Complete 1 day before)

  • Clean transaction history or clearly mark demo data
  • All login credentials documented and tested
  • Bulk payment files prepared and accessible
  • System performance optimised
  • Backup scenarios prepared for technical issues
  • Demo script printed with timing guidelines

Training Materials Prepared

  • User role matrix summary sheet
  • Approval rules quick reference
  • Corporate hierarchy diagram
  • Process flow diagrams
  • Q&A preparation document
  • Feature comparison sheet (current vs new system)

DEMO SCRIPT TALKING POINTS

For Bank Staff Audience

Opening: "This system transforms how we manage corporate clients..."

Key Messages:

  • Operational Efficiency: "Reduces manual setup and maintenance by 70%"
  • Risk Management: "Enforces approval controls automatically"
  • Client Satisfaction: "Gives corporates self-service capabilities"
  • Compliance: "Creates complete audit trails for regulators"
  • Scalability: "Handles complex corporate structures easily"

For Corporate Client Audience

Opening: "This gives you complete control over your company's banking..."

Key Messages:

  • User Control: "Set up and manage users independently"
  • Flexibility: "Different roles for different business needs"
  • Security: "Approval workflows protect your business"
  • Efficiency: "Bulk payments save time and reduce errors"
  • Visibility: "Real-time status on all transactions"

CONTINGENCY PLANNING

Technical Issues

  1. Login Problems: Have backup user credentials ready
  2. System Performance: Pre-recorded video segments prepared
  3. Network Issues: Offline demo screenshots available
  4. Data Issues: Ability to quickly reset demo environment

Time Management

  1. Running Behind: Skip detailed approval rule setup, focus on end-user journey
  2. Running Ahead: Include additional features like reporting and analytics
  3. Audience Questions: Park complex technical questions for follow-up sessions

Demo Alternatives

  1. Shorter Version (30 mins): Focus on user journey only, skip detailed admin setup
  2. Technical Deep-dive: Additional session for IT teams covering integration points
  3. Business Focus: Emphasise ROI and efficiency gains for management audience

SUCCESS METRICS

Immediate Demo Success

  • All planned workflows demonstrated successfully
  • No technical issues that disrupted flow
  • Audience remained engaged throughout
  • Questions answered satisfactorily
  • Clear next steps established

Training Effectiveness

  • Bank staff understand admin processes
  • Corporate clients see value in self-service capabilities
  • Security and compliance concerns addressed
  • Implementation timeline understood
  • Support requirements clarified

Follow-up Actions

  • Demo recording provided to participants
  • User guides distributed
  • Training schedule established
  • Technical integration meetings scheduled
  • Go-live planning session arranged
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