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Property Showing Assistant - Job Orientation Guide

1031 Campus Avenue, Redlands, CA 92374

Welcome to the Team!

Thank you for joining us as a Property Showing Assistant. This guide contains everything you need to know to succeed in this role and provide excellent service to prospective tenants.

Property Overview

Address: 1031 Campus Avenue, Redlands, CA 92374
Property Type: Main house with rooms for rent + self-contained cottages
Location Advantage: Only 100 feet from University of Redlands

Key Selling Points to Highlight:

  • Beautiful, well-maintained home
  • Excellent location near University of Redlands
  • Pool access
  • Steady, honest management
  • Careful tenant selection creates community atmosphere
  • Long-term residents (some current tenants have lived there 3+ years)
  • Good relationships among tenants

Before You Start - Essential Research

1. Study the Property Listings:

  • Cottages: Search Zillow for "1031 Campus Avenue #A, Redlands, CA 92374"
  • Rooms for Rent: Visit www.roomies.com and search "1031 Campus Avenue, Redlands, CA 92374"
  • Alternative: Check Chris Theodore's Facebook posting for room rentals

2. Know Your Current Tenants:

Review the roomies.com listing to understand who currently lives in the main house. This helps you:

  • Answer questions about the community
  • Assess if prospects will be a good fit
  • Show confidence and knowledge during tours

Scheduling Showings

Contact Methods:

  • Primary: Text prospects using their phone numbers
  • Future responsibility: You may be given access to Chris's Facebook account to message respondents directly

Scheduling Requirements:

  • Main House Rooms: Give current tenants 48 hours advance notice (respect existing tenants)
  • Vacant Cottages: No advance notice needed
  • Preferred Hours: 10am-3pm (daylight hours only)
  • Never show after 6pm or at dusk/dark
  • Days: Any day of the week is fine
  • Confirmation: Always confirm with prospects the day before showing

Current Tenant Contact Info:

  • Jocelyn Thapa Saru: 530-718-0599
  • Rebekah Dos Santos: 970-371-2691

Assistant Contact (Philippines):

  • Kris: kris.ebusinessbpo@gmail.com
  • WhatsApp/Viber: +639567219531
  • Kris monitors Roomies messages and will reach out via WhatsApp with leads

Property Access

Lockbox Information:

  • Location: Attached to wall of one of the cottages
  • Code: 2325
  • Contains: Keys to main house and currently vacant cottage
  • After Showing: Always return keys to lockbox and ensure it's properly secured

Conducting Showings

Preparation:

  • Arrive 5-10 minutes early
  • Have researched the property thoroughly
  • Know current tenant information
  • Bring positive, professional attitude

During the Tour (15 minutes typical):

  • Be kind and professional
  • Show common areas: Kitchen, dining room, living room, porch (for main house)
  • Gently qualify prospects: "What do you do?" (occupation)
  • Ask about timeline: "When are you looking to move in?"
  • Size up compatibility: Will they fit well with current tenants?

Maximize Efficiency:

  • Group showings when possible: 2-4 prospects at once
  • Single showings are fine too if grouping isn't convenient

End Every Tour:

"If you would like to apply, it's free to do so—would you like to fill out our 2-page application?"

If YES:

Compensation Structure

Base Pay:

  • Single showing: $20
  • No-show (you showed up, they didn't): $10

Group Showing Bonuses:

  • First person: $15
  • Each additional person: $5 (up to $15 bonus total)
  • Example: 3 people = $15 + $5 + $5 = $25 total
  • Example: 4 people = $15 + $5 + $5 + $5 = $30 total

Lease Signing Bonus:

  • $50 when any prospect you showed signs a lease

Payment:

  • Method: Venmo
  • Timing: Per showing basis

Communication & Reporting

Primary Contact:

Chris Theodore: 909-213-2361 (text preferred)

After Each Showing, Text Report Including:

  • Number of prospects shown
  • Their occupations (if learned)
  • Move-in timeline interest
  • Your assessment of fit with current community
  • Whether they requested application
  • Any other relevant observations

Problem Situations

Lockbox Issues:

  • Can't open/code doesn't work: Immediately text Chris at 909-213-2361
  • Keys missing: Contact Chris immediately

Difficult Prospects:

  • Inappropriate behavior: End tour politely and safely, report to Chris
  • Too many questions you can't answer: "Let me connect you with the property manager" and provide Chris's contact

Property Issues:

  • Something broken/needs attention: Note it and text Chris immediately after showing

Success Tips

  1. Be prepared: Study the listings thoroughly
  2. Be punctual: Arrive early, respect everyone's time
  3. Be professional: You represent quality management
  4. Be observant: Your assessment of prospects is valuable
  5. Communicate: Keep Chris informed with quality reports
  6. Respect current tenants: They make this property special

Quick Reference

Questions? Text Chris at 909-213-2361

Thank you for helping us find great tenants for our beautiful property!

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